ESP Overview
The ESP Platform is a hosted enterprise solution for the implementation and deployment of advanced customer interaction management applications, using mobile phone devices as the interface with the customer. The growth of the mobile telephony market has resulted in almost universal access to mobile phones, making this device a powerful tool for customer interaction.
However, the personal nature of the mobile phone makes it imperative that this interaction is managed in a sensitive and sophisticated manner - one that adds value to the customer's experience. ESP provides the intelligence to manage this all-important mobile phone-based relationship with the customer.
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ESP Metrix
ESP Metrix is an integrated market survey and research tool that enables data to be rapidly collected from diverse survey groups using mobile telephone technology. The system is extremely flexible, and inexpensive to operate.
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ESP Delight
ESP Delight empowers your customers to instantly report
problems experienced with a product or service. At the same time, it enables the brand owner to build even closer relationships
with the customer, by providing an easily accessible channel for the customer
to communicate with the brand owner. The data gathering functionality of the system provides key insight into the customer/brand relationship.
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ESP Outage Management
ESP Outage Management provides an instant automated two-way low cost communication channel between the utility and customer. This empowers your customers to report problems experienced with power supply and enables much higher levels of customer service.
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ESP Self Read
Accurate meter data lies at the heart of the utility
revenue collection cycle; although conceptually simple, the process is
complex and costly. In order to reduce the number of reads,
many utilities estimate usage, which can often inconvenience customers when estimated reads are incorrect. Other utilities look at expensive technology solutions to get more regular reads, but the business case is often hard
to justify for residential customers.
The ESP Customer Self Read solution provides an innovative new way to obtain accurate meter reads at low cost, using a customer centric model.
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