• Providing turn-key solutions using mobile technology
• Bridging the divide between marketing and technology
• Building customer relationships with innovative ideas

New Developments

Spintelligent now have a customer feedback system (called ESP) that can be tailor made for any industry.

Endorsed by

So far the system is live and working well in the food industry, banking sector, car rental and retail, and is providing really valuable feedback to management. Potential customers in the negotiation phase include major airlines, car dealerships, magazines, etc.

Give us a call or send us an e-mail and we will do the rest for you!

The ESP products are offered as a FULL turn-key solution and encompass the
following:

• Concepts and artwork with clients involvement
• Liaising with clients agencies where required
• Question formalization with clients involvement
• Software and Database customization
• Obtaining of numbers
• Testing
• Deployment
• Data analysis
• Report Generation
• A brief explanation:

In a nutshell this system, once customized for a particular clients needs, will enable a customer to offer feedback to the client via SMS.

An important feature of the system is that it will give a customer immediate intelligent feedback after they have given their feedback.

Example: A typical feedback in the airline industry, if for instance, the passenger indicated the service was not up to standard would be "Thank you for your feedback we apologize that our service did not meet your expectations we will investigate and rectify the problem" This can be configured exactly to the clients needs and can also be used to generate prizes or alarms where passengers have experienced very bad service.

Benefits of the ESP system:

• Quick and easy to use
• Non confrontational
• Accessible from 12 million cell phones in South Africa
• Standard interface for rating
• Immediate response, both to customer and supplier (an SMS is sent to the
  managers phone as soon as a problem is picked up)
• Guaranteed feedback to both head office and branches
• Every customer becomes a “mystery shopper”
• Every customer is contactable
• Statistical analysis of data
• Cost effective